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Protocol 6.1Operations

Incident Response

Measures incident response readiness: severity labels, INCIDENT.md, CI tooling integration, and runbook references.

Clear incident response procedures reduce MTTR by 40-60%. Without them, incidents become chaotic and prolonged.

2publicly-documented incidents in the Index where this protocol failedJSON →

Incidents that failed this protocol

CodecovApr 2021enterprise
Codecov bash-uploader supply-chain compromise exfiltrates customer secrets
Incident response: the modified script remained in production for 2+ months, indicating insufficient supply-chain monitoring.
Knight Capital GroupAug 2012civilizational
Knight Capital loses $440M in 45 minutes from incomplete software deployment
Incident response: 45 minutes elapsed between deployment and intervention; no automated kill-switch existed for runaway algorithmic trading.
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